0800 756 9939
Monday - Friday 9:00 - 5:30pm
Vendor Login

FREQUENTLY ASKED QUESTIONS

IS THIS SERVICE SUITABLE FOR SMALL AND LARGE PARKING AREAS?
Yes. Any parking area is suitable as long as you own the freehold over the property. If you have 1 or 10,000 spaces, you can use our service.
IS YOUR SERVICE SUITABLE FOR PRIVATE INDIVIDUALS AS WELL AS BUSINESSES?
Yes. Our service is available to both Private Individuals and businesses as long as the individual or company owns the entirety of the land they will be monitoring. For the larger commercial businesses we recommend you call us to negotiate your parking charge packs and payment rates.
IS THIS SERVICE ONLY AVAILABLE IN CERTAIN REGIONS?
Our service provides national coverage for the UK and Northern Ireland.
CAN I CANCEL A PARKING CHARGE NOTICE ISSUED IN ERROR?
We do allow you to cancel a Parking Charge Notice (PCN) however we charge an administration fee between £15.00 and £45.00 after 7 days from upload, dependent on the current stage of administration.
DOES YOUR SERVICE REDUCE NUISANCE PARKING?
Drastically. Our system has proven to be highly effective at significantly reducing or eradicating nuisance parking.
IS WHEEL CLAMPING MORE EFFECTIVE?
Wheel clamping has been illegal since October 2012 and therefore we offer an alternative that is as, if not more effective than wheel clamping.
HOW DO YOU FIND OUT DETAILS OF THE DRIVER?
We request details electronically from the DVLA. This means we can confirm driver address details within 48 hours of request.
HOW MUCH DOES YOUR SERVICE COST?
Access to our administration system is totally free of charge. Our parking charge packs range in price from a FREE starter to pack to the more expensive and durable metal parking charge packs. See Order Now for details.
ARE THERE ANY ANNUAL OR MONTHLY CHARGES TO USE YOUR SERVICE?
No - our service is completely free following the order of your parking charge pack.
DO YOU CHARGE IF I CANCEL A PARKING CHARGE NOTICE ISSUED IN ERROR?
If the parking charge notice is cancelled within 7 days of upload to our system you can cancel at no cost to you. However an administration fee between £15.00 and £45.00 is issued if the parking charge notice is cancelled after 7 days from upload, dependent on the current stage of administration.
HOW MUCH DO I RECEIVE PER PARKING CHARGE NOTICE?
We will pay you £12.00 for each PAID parking charge notice ticket upon receipt of an invoice. You can use our administration suite to monitor payments of your parking charge notices and invoice us each month for new payments. We offer special packages to larger corporate customers, please call us to find out more.
HOW MANY SIGNS WILL I NEED?
We recommend you place one sign every 10 yards (9 metres) or so within your parking area. This covers roughly 6 parking spaces.
WHAT IS WRITTEN ON THE SIGNS?
You decide. Choose from various options provided at the point of order. However if you require a custom message on your sign please contact us. This is only available for large orders.
WHAT SIZE ARE THE WARNING SIGNS
The signs are 470mm x 350mm (18.5 inches * 13.7 inches)
FROM WHAT MATERIAL ARE THE WARNING SIGNS MADE?
The signs are made from highly durable plastic correx or diabond aluminium. Both materials are weatherproof and will not rust.
HOW DO I ERECT THE WARNING SIGNS?
Warning signs can easily be erected using cable ties to place around lamp posts, or liquid nail adhesives/screws for walls. When erecting the warning signs please ensure placement that allows drivers to be able to clearly see the signage. Warning signs should also be clearly visible in any incident photographs provided to support the parking charge notice.
IS YOUR SERVICE LEGAL?
Yes our service is totally legal. Find out more about the legal aspects of our service here Legal Aspects
DO I NEED A LICENSE?
No, a license is not required to use our service. You can begin issuing parking charge notices as soon as the warning signs have been erected.
WHO DEALS WITH DISPUTES AND APPEALS FROM RECEIVERS OF THE PARKING CHARGE NOTICE?
National Parking Control will deal with all disputes and appeals. We will sometimes contact you for further information but you will have no contact or intrusion from the vehicle owner/driver.
WHAT ACTION DO YOU TAKE TO ENFORCE THE PAYMENT OF PARKING CHARGE NOTICES?
We obtain the driver's details through the DVLA and are able to proceed through the civil courts to enforce judgement and payment
DO I HAVE TO PAY ANY LEGAL COSTS WHEN YOU TAKE A MOTORIST TO COURT?
No - when you use our service you never pay a penny. We pay all costs associated with collection including legal costs.
WILL YOU REVEAL OUR IDENTITY TO PARKING OFFENDERS?
Nuisance parkers receive communications from National Parking Control, not the landowner. We would like to stress that your details are not revealed and your identity protected at all times.